Our Quality System
Values & Policies
When you deal with Global Concord, you can expect from to:
Our core values are expanded upon in our various corporate policies, which include:
Quality management is central to all our activities. We endeavour to provide our clients with a truly professional approach to project delivery.
It is our policy to provide superior service to our clients by understanding and responding to their needs and expectations, and to systematically manage our projects.
Our comprehensive quality systems provide objective and thoroughly documented evidence of a project's conformance to all regulatory and contractual obligations.
The nature of our operations places particular emphasis on our multi-disciplinary expertise, reliability, quality of work and safety.
Global Concord therefore strives to:
Provide superior service to our clients by understanding and responding to their needs and expectations
The organisation is also committed to:
With a view to meeting these goals and objectives, it is the policy of our company to:
Encourage a philosophy of doing things “right the first time”
2. Health & Safety
Occupational health and safety is a priority for us and our safety record is a key competitive advantage.
We are committed to providing a safe, healthy and positive working environment for our employees and those under our care.
Our aim is to eliminate all class one accidents (an accident that results in fatality or permanently alters a person's life) and to minimise, and ultimately eliminate, all lost-time accidents on our sites.
Safety management committees, comprising senior and middle management, are responsible for monitoring safety performance in each country. The committees undertake monthly safety audits of every project to ensure their compliance with the safety policy.
Every site employee must undergo a safety induction prior to commencing work.
Many of our projects have achieved millions of man-hours without lost-time injuries
Occupational Health & Safety Policy
Global Concord is committed to achieving a high standard of occupational health and safety by striving to achieve the following objectives:
We are aware of the impact our work can have on the environment, and as such environmental management forms an important element of our project management and reporting systems.
We adhere to a strict environmental policy that ensures we comply with all relevant environmental laws and regulations; take all practicable steps to prevent pollution in our activities; and conserve resources through the efficient use of energy and materials.
Our experience in this area enables us to advise clients on environmental aspects of their projects and help them find cost-effective solutions to potential problems.
The nature of Global Concord’s operations places particular emphasis on its multi-disciplinary expertise. Global Concord is aware of the impact our work can have on the environment. We support the principle of sustainable development and are committed to taking an environmentally responsible approach to all our business activities.
It is our policy to:
Each employee is expected to promote and implement this policy and extend the understanding and acceptance of the policy to our suppliers, sub-contractors and service providers
4. Community Relations
Global Concord understands that wherever we operate we are guests of the local community. We recognise our obligations to the community and are committed to taking a socially responsible approach to our business.
We endeavour to minimise the impact of our work on local residents and their environment. We encourage communication and consultation with the local communities affected by our work and aim to address their concerns.
Community Relations Policy
It is our policy to:
5. Ethics & Business Conduct
Global Concord strives to maintain the highest ethical standards in everything.
All our employees are required to adhere to strict company codes of Ethics and Business Conduct which set standards of conduct for all business dealings, particularly with external parties including clients, business partners, suppliers, sub-contractors and the general public.
Amongst other things, the codes state that each employee must at all time: comply with the law; act honestly and with integrity; provide our clients with a truly professional approach to contracting; and endeavour not to place themselves in situations that result in divided loyalties.
Ethics Committees, comprising senior executives and independent directors, meet on a quarterly basis to review and discuss ethical issues arising from the previous quarter.
Code of Ethics
The directors and employees of Global Concord are bound by the Group’s code of ethics, and are expected to: